G050
Located in Texarkana, TX
Pay: $12-16/hour, DOE
Job Full Description
Position: Front Desk / Customer Service Rep
Location: Wake Village, TX
Hours: Flexible - see below
Tuesday - Friday 7:15 am - 5:15 pm with 30-minute lunch. (38 hours per week)
OR
Tuesday - Friday 7:45 am - 5:00 pm with 30-minute lunch. (35 hours per week)
May be asked to work three or four Mondays a year. Mondays are 7:45 am to 1:45 pm with no lunch
Pay: $12-16/HR, doe
We are seeking a reliable and professional Front Desk / Customer Service Representative to join our team. This position plays a key role in ensuring excellent customer service, smooth office operations, and supporting sales initiatives. The ideal candidate will be comfortable handling a mix of administrative tasks, customer communication, and any other job duties as assigned.
Responsibilities
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Answer incoming phone calls and direct them to the appropriate person/department
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Take and process customer orders accurately
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File and maintain office records and documentation
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Perform outbound cold calls to generate new business opportunities and follow up with existing customers
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Calculate and provide pricing information to customers as needed
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Contact customers regarding past-due invoices in a professional and courteous manner
- Help out with inventory counts as needed
- Proofread PDF's and bags
- Provide excellent customer service, helping take care of customer complaints and filling out complaint forms as needed
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Support general office operations and assist team members as required
Qualifications
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Previous experience in customer service, administrative support, or front desk operations REQUIRED
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Strong phone etiquette and excellent verbal/written communication skills
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Ability to multitask and manage time effectively in a fast-paced environment
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Comfortable making cold calls and following up with customers
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Proficient with basic computer applications (Microsoft Office, email, order entry systems, etc.)
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Physically able to walk up stairs multiple times per day
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Dependable, professional, and detail-oriented
Texarkana, AR
1125
4323 Jefferson Avenue
Texarkana, AR 71854
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