JR178
Located in Texarkana, TX
Pay: $22-25/hour
Job Full Description
Position: Branch Operations Manager
Location: Texarkana, TX
Hours: M-F 8a-6p, rotating Sat 9a-12p
Pay: $22-25/hour, DOE
Benefits: Full benefits once perm, ALL major holidays off!
The Branch Operations Manager is responsible for overseeing daily branch operations, delivering excellent member service, supporting staff development, and ensuring compliance with all company policies, procedures, and regulatory requirements. This role promotes the company culture and values while ensuring efficient operations, accurate transactions, and positive member experiences across all points of access.
ESSENTIAL JOB FUNCTIONS AND DUTIES:
Leadership & Staff Management
? Promote the companies SCOPE culture to employees, management, and members.
? Maintain a highly motivated, well-trained staff and foster positive employee relations.
? Evaluate branch staff performance to ensure quality work and service to members.
? Oversee time approvals, timesheets, and daily operations scheduling.
? Encourage staff to cross-sell products and services.
? Serve as backup to Operations Representatives and Operations Specialists as needed.
? Maintain positive working relationships with all employees.
? Work with other Branch Managers on member issues, quarterly/yearly goals, reports and schedules.
Member Service & Experience
? Ensure excellent member service across all points of access, including in-branch, ITM, and phone interactions.
? Respond to and resolve member inquiries received through ITM, online and phone channels in a timely and professional manner.
? Handle escalated member issues and make sound judgment decisions with minimal supervision.
? Process member transactions accurately with minimal to no errors.
? Work efficiently between multiple service channels while maintaining service quality.
? Quote loan payoffs and assist members with account inquiries.
? Ensure prompt delivery of lending and account documents via DocuSign.
Branch Operations, ITM & Cash Management
? Monitor branch activity including ITM transactions, transaction volume, teller errors, and cross selling goals.
? Actively work ITM sessions to assist members with deposits, withdrawals, payments, transfers, and general account inquiries.
? Authenticate member identity and ensure secure ITM transactions in accordance with Credit Union procedures.
? Monitor ITM queues and service levels to ensure timely member response.
? Troubleshoot basic ITM issues by reporting issues to Remote Cash, as needed.
? Complete end-of-day balancing and assist staff as needed.
? Process operational overrides and ensure transactions are completed accurately and in compliance.
? Audit, analyze, and work various operational and ITM or credit union performance reports.
Compliance, Risk & Reporting
? Complete Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs).
? File loan claims including credit life/disability, GAP, and warranty refunds.
? Upload proof of insurance and provide required documentation to members.
? Complete paperwork for bank wires and stop payments on check and ACH items.
? Follow all federal, state, and Credit Union security and confidentiality requirements.
? Complete required annual training including BSA, MIP, OFAC, Privacy, and Electronic Use. ? Ensure all safety and security procedures are followed.
Facilities, Resources & Community Involvement
? Maintain branch facilities, including interior and exterior areas.
? Ensure branch employees have appropriate tools and resources.
? Stay aware of community activities and encourage Credit Union involvement.
? Travel between and/or work in various branch locations as required.
? Work a rotating shift and occasional weekends.
Communication & Problem Solving
? Analyze situations, identify problems, and recommend solutions.
? Communicate operational developments or issues to the VP of Branch Operations.
? Troubleshoot operational issues and report procedural or personnel concerns as appropriate.
Other Duties
? Perform other related duties as assigned.
KNOWLEDGE AND SKILLS
Ability to apply logic to define problems, collect data, establish facts, and draw conclusions. Ability to interpret instructions and can deal with multiple variables.
Basic knowledge and use of Microsoft Office Suite and other office equipment.
Strong computer skills.
Displays a professional appearance, demeanor, and dress at all times.
Excellent oral and written communication skills.
Solid interpersonal skills.
Effective time management and project management abilities.
Ability to function and form decisions with minimum to no supervision.
EDUCATION AND EXPERIENCE
Bachelor’s Degree from a four (4) year university or college in a related field, or four (4) to six (6) years experience, or any similar combination of education and experience.
Must have a minimum of two (2) years’ experience in a financial institution and a minimum or one (1) year supervisory experience.
Texarkana, AR
1125
4323 Jefferson Avenue
Texarkana, AR 71854
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