B126
Located in Fresno, CA
Pay: 18-20
Job Full Description
The Customer Service Representative will:
- Ensure that the policies and procedures OF COMPANY are carried out in a manner consistent with the goals and objectives set down by the CEO and President.
- Maintain solid customer service relationships by handling questions and concerns with speed and professionalism.
- Work within a goal-oriented team environment.
- Report directly to the Office Manager.
Key Responsibilities:
Telephone
- Receive and route incoming calls. This will involve taking phone messages, screening calls and asking questions to determine customer needs.
- Answer customer questions and concerns pertaining to orders, shipments, pricing and product information.
- Look up and present customer discounts, credit lines, and account history.
- Answer technical product questions, assist regional sales managers, and take literature requests.
Email/Correspondence
- Mail, fax, or email invoices to our customers daily.
- Match and verify all purchase orders, packing slips and invoices.
- Analyze, verify, and allocate freight bills.
- Provide project-based support for various departments will require filing, copying, correspondence, decaling products, and other tasks as assigned.
Data Entry
- Process purchase orders through invoice data entry, posting and shipping.
- Handle the posting and tracking of customer returns and warranty claims.
- Prepare spreadsheets to track postage, shipping, inventory, and sales.
- Maintain records of products stored out-of-house with our regional managers and dealers.
- Ensure accuracy of order entry, customer information, and shipping addresses.
Research Skills
- Troubleshoot customer problems through inquiry and research.
- Obtain domestic and international freight quotes from various sources: UPS, FedEx, and shipping companies.
- Plan shipping logistics required to get our product to the end-user.
Monthly/ Quarterly/ Annually
- Communicate important and timely sales information regularly with members of the Tempest Technology management and sales teams.
- Maintain custom reports for accounting, management, and the sales team including monthly and quarterly sales reports, shipping and postage.
- Assist in month-end closing of the accounting records.
Fresno West, CA
2142
7411 North Cedar
Suite 101
Fresno, CA 93720
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