Located in Montrose, CA
Pay: $19 to $22hr DOE
Job Full Description
Customer Service Representative
Montrose, CA
Full time Temp to hire
$19hr to $22hr depending on experience.
Monday thru Friday - 8am to 5pm
A major provider of freight and messenger solutions to businesses and individuals throughout southern California and neighboring states is looking for a customer service representative to join their team in Pacoima.
Summary: Seeking a customer oriented service representative to help our customers over the phone and email. Will help with phones, in person service, and working on administrative tasks.
Responsibilities:
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers needs.
- Provide accurate, valid and complete information.
- Handle customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
Skills:
- Proven customer support experience.
- Proficient with MS Office Suite.
- Strong multitasking ability.
- Track record of over achieving quota.
- Strong phone etiquette.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
Glendale, CA
2791
1209 North Central Avenue
Suite 201
Glendale, CA 91202
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