B8981
Located in Burbank, CA
Pay: $20hr to $23hr DOE
Job Full Description
Customer Service Representative
Burbank, CA
Full time – Temp to hire
Monday thru Friday – 6am to 2:30pm
$20hr to $23hr depending on experience.
Busy Engineering & Manufacturing company in Burbank specializing in aviation components is looking for a Customer Service Representative to join their team.
Summary: Responsible and held accountable for repair customer maintenance/support for contracted and non-contracted customers. This includes but is not limited to status reporting (quarterly, bi-annually or annually), responding to customers support requirements/requests, communicating and expediting AOGs/critical orders, tracking lead times and account requirements, administration of unit receipts/shipments and quote administration. Represents and provides essential customer service duties and responsibilities internally (interdepartmentally) and externally by assisting and answering general inquiries via phone or email.
Responsibilities:
- Maintain existing customer relationships.
- Provide customer status reports according to individual customer requirements and preferred templates.
- Generate daily reports tracking customer unit priorities and delinquencies.
- Administrate quote approvals and route to responsible Production Representative.
Qualifications:
- High School Diploma or GED required. Minimum of 1-2 years of customer service.
- Strong communication skills.
- Team oriented and Self-motivated.
- Focused on the solution, not the problem; Remains open and objective to others' ideas and tries new things.
- Prioritize and plan work activities; Uses time efficiently; Is able to multi-task and be able to change priorities as required by customer and company driven demands.
- Be proactive and reactive, making appropriate adjustments for what is required accordingly.
- Meet productivity standards as required; Completes work in timely manner; Strives to increase productivity; Works quickly.
Glendale, CA
2791
1209 North Central Avenue
Suite 200
Glendale, CA 91202
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