C675
Located in Santa Clarita, CA
Pay: $22.00 - $24.00
Job Full Description
CUSTOMER SERVICE REPRESENTATIVE NEEDED IMMEDIATELY! CALL MARIA AT 661-775-2570
Solar Customer Service Coordinator / Data Entry professional to support our solar operations team. This role involves coordinating service schedules, processing data and invoices, and maintaining strong communication with customers and vendors. You will play a key role in delivering a high level of customer satisfaction while supporting back-end operations to ensure service excellence.
Key Responsibilities:
Customer Service Tasks
- Serve as a primary point of contact for customer service inquiries and scheduling.
- Answer inbound phone calls and voicemails; ensure all messages are returned daily.
- Provide daily follow-up on customer emails and inquiries.
Technician Scheduling
- Coordinate and optimize daily technician schedules.
- Create job packets and support documentation for technician visits.
- Research and document information related to prior site visits.
Data Entry & Documentation
- Accurately enter job and customer data into CRM and tracking systems.
- Create additional work orders as needed.
- Maintain weekly Case Site Visit Pending Report
- Prepare daily invoices to customers, vendors and manufacturers
- Maintain accurate records of all roof leak-related activities
Inventory & RMA Coordination
- Conduct inventory checks at least monthly.
- Manage RMA receiving and ensure items are labeled and placed in the ready-for-scheduling bay.
- Coordinate RMA returns and related emails as needed.
- Organize recycling of inverters and other equipment.
Customer Follow-Up & Feedback
- Follow up with customers post-visit to ensure satisfaction.
- Monitor and support client feedback platforms including:
Qualifications:
- 2+ years in a customer service or coordinator role (construction industry a plus)
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office, Google Workspace, and CRM platforms
- Detail-oriented with a high level of accuracy in data entry
- Ability to manage multiple priorities and meet deadlines
- Positive attitude and commitment to providing top-tier customer service
Qualified applicants with arrest or conviction records will be considered for employment following the law. Including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Santa Clarita, CA
2868
28159 Avenue Stanford
Suite 110
Santa Clarita, CA 91355
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