Located in Yuba City, CA
Pay: 21.97
Job Full Description
Title: Operations Specialist I
Reports To: Electronic Services Supervisor Status: Non-Exempt
Supervises: None
Summary:
An Operations Specialist I is responsible for the back office daily operations that may include ACH Processing, Share Draft Processing, ATM Processing, Subpoenas, IRS Levies, Reclamation Notices, Payroll Processing, IRA Processing, Card Operation daily functions that may include investigations related to lost/stolen cards, blocked accounts, card disputes, and data breaches, as well as monitor operations to ensure efficiency and compliance with Visa and federal rules and regulations for all plastic card programs (debit and credit cards.) They will assist all branch offices and departments in resolving back office operational inquiries and participate to ensures that the Department supports the overall goals of Express and that services are delivered professionally and efficiently. We will consider entry level candidate with strong analytical skills and successful completion of all related Express.
Qualifications
High school diploma or equivalent. Accuracy with numbers, typing and calculator proficiency required. Good communication skills required: ability to work effectively with the public
Minimum 4 years comparable work experience at a financial institution or a demonstrated proficiency on several departmental job functions. PC skills in Word, Outlook and Excel are required. Successful completion of all related credit union regulations. Strong understanding of Fedline Operations, Regulations CC, D, and E. Must have met attendance or performance standards in all categories for the previous 12 month period.
Essential Functions
- Ability to speak and present in an effective manner
- Ability to effectively work with colleagues
- Flexible and self-motivated
- Ability to work under pressure
- 80% of total working time is spent working at the computer, reading computer reports
- 20% of total working time is spent answering the telephone, operating the copy machine, and filing various reports
- Must be able to perform the following functions:
- Continuous sitting for approximately 8 hours per day
- Intermittent bending and walking
- Some lifting up to 25 pounds
- Must meet multiple and sometimes conflicting deadlines. Must at all times demonstrate cooperative behavior with colleagues and supervisors
- Ability to interpret and track online reports
- Accurately balance all daily work
Primary Functions
Perform routine duties as assigned by supervisor. Provide coverage for job functions during staff absences. Assist with the cross-training and support of Electronic Services team members. Participate on special project teams and attend meetings as requested by supervisor.
Duties and Responsibilities
- Perform departmental job functions as assigned by supervisor. Duties may be rotated from time to time for cross-training purposes.
- Maintain up-to-date knowledge of procedures related to all assigned job functions.
- Provide cross-coverage of departmental job functions as assigned by supervisor.
- Answer telephone consistently, including all co-workers phones. Assist and/or refer to appropriate personnel.
- Provide research and support to retail banking and call center staff. Assist with member complaints in an effective and courteous manner.
- Maintain up-to-date knowledge of procedures related to all assigned job functions. Prepare or assist with preparation of procedures for all assigned job functions.
- Print, compile and maintain all necessary resource information, i.e. contacts, etc. for assigned job functions.
- Prepare and submit to supervisor all monthly report information for assigned job functions.
- Participate in projects and attend meetings as assigned by supervisor.
- Other duties as assigned.
Yuba City, CA
3382
870 West Onstott Road
Suite E
Yuba City, CA 95991
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