G846
Located in Yuba City, CA
Pay: 19
Job Full Description
Job Title: Asset Recovery Specialist
Company: Express Employment Professionals
Shift: Tuesday–Saturday, 10:00 AM – 7:00 PM
Job Summary:
Express Employment Professionals is seeking an Asset Recovery Specialist to join a dynamic team responsible for performing customer service forward collection calls and managing a portfolio of delinquent consumer loans. This position focuses on resolving delinquent accounts through excellent customer service, strategic problem-solving, and adherence to compliance standards.
Key Responsibilities:
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Manage a portfolio of delinquent consumer loans ranging from 10 to 150 days past due.
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Conduct professional and effective outbound collection calls (95% of time on phone).
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Monitor and update loan information throughout the delinquency lifecycle.
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Resolve delinquencies in compliance with internal policies and FDCPA guidelines.
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Process documentation for loan extensions, modifications, and CPI-related issues.
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Utilize collection software, internal systems, and web-based tools efficiently.
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Perform skip tracing when necessary.
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Complete clerical duties and administrative follow-up (5% of time).
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Meet or exceed daily performance goals and department expectations.
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Support other department functions and special projects as assigned.
Qualifications:
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Minimum of 1 year of collections or comparable customer service experience.
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Preferred experience in servicing various types of defaulted consumer loans.
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Knowledge of collection-related functions with a willingness to learn and grow.
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Familiarity with the Fair Debt Collection Practices Act (FDCPA) and relevant federal/state regulations is a plus!
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Strong decision-making and critical thinking skills with attention to detail.
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Self-motivated, collaborative, and adaptable to a fast-paced environment.
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Proficient in Microsoft Word and Excel; strong PC navigation skills.
Physical & Communication Requirements:
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Ability to communicate effectively by phone, in person, and in writing.
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Must be able to sit or stand for up to 7 hours per day.
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Must be able to perform under pressure and meet multiple, sometimes conflicting, deadlines.
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Must consistently demonstrate professional, respectful, and cooperative behavior.
Yuba City, CA
3382
870 West Onstott Road
Suite E
Yuba City, CA 95991
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