Located in Yuba City, CA
Pay: 22
Job Full Description
Position Summary
Under supervision, the Temporary Office Administrator is responsible for maintaining and recording utility payments and providing customer service in person and by telephone. This is an entry-level position focused on data entry, customer account research, and general clerical support in a fast-paced office environment.
Job Characteristics
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Entry-level administrative position
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Performs routine clerical, data entry, and customer service tasks
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Works under direct supervision with clearly defined procedures
Essential Duties & Responsibilities
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Collect, receive, and process customer payments and related forms
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Post customer payments and adjustments to a computerized billing system
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Assist with billing functions and customer notices
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Handle customer service orders, inquiries, and complaints
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Answer incoming telephone calls and refer inquiries to appropriate personnel
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Maintain computerized databases and customer service reference files
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Prepare daily cash deposits for banking
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Perform general clerical duties including filing, data entry, and record maintenance
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Operate general office equipment such as computers, phones, and printers
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Follow established policies and procedures
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Stay current with new and changing technology relevant to the position
Desirable Qualifications
Knowledge of:
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Customer service principles and professional phone communication
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Cash handling procedures
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General office equipment, including computers
Skill in:
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Recognizing, prioritizing, and completing tasks efficiently
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Responding quickly and effectively in difficult situations
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Working cooperatively and effectively with other employees
Ability to:
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Perform a variety of clerical and administrative tasks
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Follow oral and written instructions
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Use initiative and exercise independent judgment
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Use personal computers and software applications, including Microsoft Office and billing software
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Type at least 45 words per minute
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Perform ten-key by touch
Requirements
Minimum Qualifications:
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High School Diploma or GED equivalent
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Two (2) years of clerical experience with emphasis on accounting skills and cash handling
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One (1) year of customer service experience
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College coursework in accounting may substitute for required accounting experience
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Basic Microsoft Office skills and ten-key by touch proficiency
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Valid California Driver’s License
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Must be insurable under employer’s auto liability insurance
Yuba City, CA
3382
870 West Onstott Road
Suite E
Yuba City, CA 95991
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