We are seeking a dedicated and detail-oriented Dispatch and Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a solid understanding of logistics and transportation management. This role involves providing exceptional service to our clients, managing inquiries, and ensuring efficient operations.

Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.

• Dispatch calls to routes based upon designated route and driver location.

• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.

• Distribute, collect and review route sheets for proper days end data entry.

• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.

• May perform some additional responsibilities as assigned by the Operations Manager.

• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.

• Works with routing specialists to optimize routes.

• Fields incoming calls / emails from customers.

• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.

• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.

• Records and document information from drivers and distributes to appropriate departments.

• Communicates with maintenance shop personnel.

• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Qualifications

• 2 years' experience in an administrative or CSR type role
• Effective communication skills, both verbal and written, to interact professionally with clients and team members.
• High School Diploma or GED
• Excellent typing skills with attention to detail for accurate data entry tasks.
• Ability to work collaboratively in a fast-paced environment while managing multiple tasks efficiently.

Schedule

• 11am to 8pm Monday through through Thursday with an hour break
• 10am to 6:30pm with a 30min lunch break on Friday