CE101
Located in Lafayette, IN
Pay: $19/hour
Job Full Description
Remote Level 2 Customer Service Representative – Medicaid Support
Pay: $19/hour (Non-Exempt)
Schedule: Full-Time, Monday–Friday between 7:00 AM – 7:00 PM CT
Location: 100% Remote (No Travel Required, Must Reside in Indiana)
We’re hiring a Level 2 Customer Service Representative (CSR) to support Medicaid members over the phone. This is a high-volume, fast-paced call center role where you'll assist with everything from benefits questions and ID cards to provider updates and care referrals.
Key Responsibilities:
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Handle inbound and outbound calls from Medicaid members
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Assist with ID card requests, benefits questions, provider changes, and reward redemption
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Educate members on plan options, services, and Medicaid guidelines
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Submit and follow up on referrals for services like pregnancy or transportation
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Escalate unresolved issues and document all interactions in multiple systems
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Maintain strong service quality and meet individual productivity goals
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Remain calm and professional in high-pressure or conflict situations
Qualifications:
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High school diploma or GED (required)
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2+ year of consecutive customer service experience (preferably in healthcare, insurance, or Medicaid)
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Ability to type 45+ WPM and work across multiple systems
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Proficient in Microsoft Office; experience with Artiva is a plus
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Excellent verbal and written communication skills
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Strong multitasking, conflict resolution, and problem-solving skills
Remote Work Requirements
Work Environment
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Must have a quiet, dedicated workspace free from background noise (TV, conversations, etc.)
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A semi-private area is required to protect sensitive information
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Childcare must be arranged—this role cannot be performed while supervising children
- Must reside in Indiana
Internet & Equipment
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Reliable high-speed internet required:
Minimum 50 Mbps download / 20 Mbps upload
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Must be hardwired via Ethernet (Wi-Fi not allowed)
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Internet is employee-paid; no reimbursement provided
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Company provides all required equipment (desktop, monitors, headset)—for employee use only
If you’re detail-oriented, compassionate, and ready to help people navigate their healthcare options—all from home—apply today!
Lafayette, IN
1645
2200 Scott Street
Lafayette, IN 47904
Apply Now Email Us