K746
Located in Iowa City, IA
Pay: $20-22/hour
Job Full Description
Our client in Iowa City, IA is looking for a Customer Service Representative!
Position Summary: This is more than just a customer service job—it’s an opportunity to make a meaningful impact in the lives of individuals with disabilities. Our client, a respected provider of mobility and accessibility solutions, is looking for a reliable and compassionate Customer Service Representative to join their Iowa City office. This role requires strong communication skills, the ability to work independently, and a genuine desire to help others.
Key Responsibilities:
- Answer and manage high-volume multi-line phone calls in a professional and empathetic manner
- Process and manage orders using a Point-of-Sale (POS) system
- Coordinate with clinicians, caregivers, clients, and internal teams to ensure timely service
- Complete and track work orders, verifying client information and insurance eligibility
- Perform data entry, inventory assistance, and general clerical support
- Accept deliveries and maintain accurate documentation
- Maintain composure and professionalism when working with frustrated or emotionally distressed clients
Qualifications:
- High School Diploma or GED required
- Previous customer service experience, ideally in healthcare or a similar field
- Strong work history with demonstrated longevity in past roles
- Excellent phone and computer skills, with the ability to manage multiple systems simultaneously
- High level of empathy and patience when working with individuals facing medical or mobility challenges
- Confident, assertive communication style and the ability to handle difficult conversations with professionalism
- Comfortable working independently and being the only person in the office for long periods
Hours:
- Monday – Friday
- 8am – 4:30pm
Pay:
Why You’ll Love Working with Express:
- 401K Retirement Plan: Secure your future with our employer-sponsored 401K program.
- Comprehensive Benefits Package: Including medical, dental, and vision coverage to keep you and your family healthy.
- Exclusive Savings Opportunities: Enjoy discounts on hotels, flights, electronics, tickets, and more to make your personal life even better!
If you or someone you know is interested in this position, please call Express Employment at (319) 363-3345, or apply online at www.expresspros.com.
Cedar Rapids, IA
2967
120 3rd Avenue Southwest
Suite 1
Cedar Rapids, IA 52404
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