Overview
We are seeking a detail-oriented and proactive Purchasing Agent/Customer Service Representative to join our dynamic team. The ideal candidate will play a crucial role in managing the procurement process, ensuring that our supply chain operates smoothly and efficiently. This position requires strong negotiation skills, a solid understanding of inventory control, and experience with various purchasing systems. The Purchasing Agent will collaborate closely with production planning and supply chain teams to optimize sourcing strategies and maintain cost-effective purchasing practices. Under the guidance of the Customer Service Manager, this role is responsible for supporting customers by processing orders, providing product and service information, and collaborating with vendors and our outside sales team to deliver customized solutions.
Duties
- Respond to customer inquiries regarding products, pricing, availability, and delivery timelines
- Process phone orders accurately and efficiently
- Quote product prices and fill orders according to customer specifications
- Input and manage sales data using internal systems
- Collaborate with vendors to source products and confirm specifications
- Support the outside sales team by preparing quotes and product sourcing
- Assist with purchasing responsibilities and vendor negotiations
- Prepare purchase orders, track deliveries, and resolve any discrepancies or issues that arise during the procurement process.
Experience
- Proven experience in a purchasing or procurement role, preferably within a manufacturing or supply chain environment.
- Strong knowledge of production planning processes and inventory control systems.
- Familiarity with ERP systems such as Oracle EBS or SAP ERP is highly desirable.
- Demonstrated ability to negotiate effectively with suppliers while maintaining positive relationships.
- Excellent analytical skills with the ability to assess data and make informed decisions.
- Strong communication skills, both verbal and written, to collaborate effectively across departments.
- A proactive approach to problem-solving with a keen attention to detail.
- Experience in Inside Sales, customer service or purchasing required.
Additional Information:
- Work Environment: Office setting
- Physical Requirements: None specified
- Travel: Not required
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Join our team as a Purchasing Agent where you can contribute your expertise in sourcing and supply chain management while growing your career in a supportive environment.