SRG
Located in Dubuque, IA
Pay: $30-$33/hour
Job Full Description
Sr. IT Technician – Temporary Role
Location: Maquoketa, IA
Express Employment is seeking candidates for a temporary Senior IT Technician position with one of our clients. This is an exciting opportunity to step into a vital role supporting IT operations — and the client is looking for someone who can start immediately.
Snapshot of the Role
As a Senior IT Technician, you’ll ensure the effective operation and management of IT assets at an assigned facility. You will serve as the primary IT contact on-site, acting as a liaison between the global IT team and local operations leadership. Your work will focus on maintaining technology standards, providing advanced technical support, and ensuring end users receive high-quality service within established service-level agreements.
What You’ll Be Doing
- Site Ownership: Act as the primary IT representative for the facility, responsible for device management, user support, IT room maintenance, and on-site infrastructure.
- Customer Service & Communication: Build trust with local users and leadership by delivering professional, timely, and reliable support. Escalate issues as needed to ensure service-level agreements are met.
- Collaboration & Teamwork: Partner with IT colleagues and project teams to meet deadlines, control costs, and deliver exceptional customer care in a fast-paced environment.
- Advanced Technical Support: Provide hands-on troubleshooting and serve as a technical escalation point for end users. Support includes networking, server, cloud technologies, datacenter maintenance, and network closet upkeep.
What You’ll Need
- Associate or Bachelor’s degree in IT or a related field, or equivalent professional experience.
- Advanced expertise with Microsoft operating systems and applications.
- Solid knowledge of networking fundamentals (DHCP, DNS, TCP/IP, Active Directory).
- Strong understanding of hardware, mobile technologies, and peripherals.
- Experience with datacenter equipment and structured cabling.
- Excellent interpersonal and communication skills.
- Authorization to work in the United States.
What’s In It for You
- Competitive pay and benefits.
- Tuition reimbursement and support for continued learning.
- 401(k) program with company match.
- Generous paid time off and holidays.
- Volunteer opportunities and employee-led activities.
Dubuque, IA
2435
1701 John F Kennedy
Dubuque, IA 52002
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