B965
Located in Dubuque, IA
Pay: $45-$55K
Job Full Description
Customer Experience Team Lead
Location: Dubuque, IA
Express Employment Professionals is hiring a Customer Experience Team Lead for a respected local client. This role is ideal for someone who enjoys leading teams, supporting customers, and driving service excellence.
What You’ll Do:
- Lead, coach, and support a customer service team
- Ensure a positive, high-quality customer experience
- Monitor performance metrics and service standards
- Handle escalated customer issues
- Assist internal teams with product and process support
- Collaborate with internal departments and external partners
- Identify opportunities to improve service and efficiency
What We’re Looking For:
- Customer service experience; leadership experience preferred
- Strong communication and problem-solving skills
- Organized, detail-oriented, and team-focused
- Proficiency in Microsoft Office
Why You’ll Like It Here:
- Early Fridays and partial work-from-home schedule
- Casual, professional work environment
- Competitive pay and benefits
- Paid holidays and vacation
- Growth-focused company culture
Apply today with Express Employment Professionals to learn more about this opportunity.
Dubuque, IA
2435
1701 John F Kennedy
Dubuque, IA 52002
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