C601
Located in Stoughton, MA
Job Full Description
30+ year old, family owned independent insurance business is looking to grow their dedicated team. If you’d like to work in a fast paced office that offers opportunities to learn and grow, this could be the job for you! The ideal candidate should have a strong background in the insurance industry, excellent communication skills, and a passion for delivering top-notch customer experiences.
Office is located in Stoughton, MA / Hours are 8:30am-5:30pm with a 1 hour lunch Monday-Thursday, Friday 8:30am-3pm.
Job Summary:
We are seeking a detail-oriented and customer-focused Insurance Service Representative to join our team. In this role, you will be responsible for assisting clients with their insurance inquiries, processing policy changes, providing personal insurance quotes, handling billing questions, and ensuring customer satisfaction. You will serve as a key point of contact between clients and the insurance carriers.
Key Responsibilities:
• Respond to customer inquiries via phone, email, and in person regarding insurance policies, coverage, billing, and claims.
• Provide accurate information about available insurance products and services.
• Process policy changes such as endorsements, renewals, cancellations, and reinstatements.
• Assist customers with filing claims and follow up on claims status as needed.
• Maintain and update customer records in the database.
• Explain policy terms, conditions, and coverage limitations clearly and effectively.
• Collaborate with insurance agents, underwriters, and claims adjusters to resolve issues.
• Quote new business, such as auto, homeowners, rental dwellings, motorcycles, and boat policies.
Qualifications:
• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Previous experience in insurance or customer service (2+ years preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in management and quoting systems (e.g., Special Agent and SinglePoint) preferred
• Insurance license (e.g., Property & Casualty) may be required or preferred.
Work Environment:
• Office-based out of Stoughton, MA.
• Office hours Monday-Thursday 8:30-5:30, Friday 8:30-3. Opportunity for overtime.
Braintree, MA
2555
100 Grandview Road
Suite 216
Braintree, MA 02184
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