C608
Located in Rockland, MA
Job Full Description
This position is the primary role for managing incoming calls, administrative and sales-related internal activities for customer contact, order and RMA processing, quotes, new product requests, Monitoring and manage shipments. The person performing this role must adhere to performance objectiveness as to timeliness and levels of proficiency for the department. This role advocates for our customers to ensure customer satisfaction.
Primary Responsibilities:
• Respond to customer requests for product, pricing, and delivery information, accurately and in a timely fashion.
• Create new customer account set-up as needed.
• Enter customer orders accurately and in a timely fashion.
• Relay customer information and special requests to the appropriate technical, sales or manufacturing department.
• Coordinate the new product implementation process.
• Ensure thorough e-mail and verbal communication daily, about customer related issues (Corrective Action/RMA initiation)
• Facilitate assembly of domestic and international paperwork for shipments.
• Coordinate shipments with shipping department.
• Assist in planning to meet monthly sales numbers.
• Communicate with other departments to provide order updates and material readiness efficiently and accurately to customers.
• Work with outside source vendors for drop ship orders.
• Assemble weekly numbers and monthly reports to present to the upper management.
• Provide quotes for small orders to repeat customers
• Assist in monitoring customer payments and reaching out to customers when needed.
• Additional duties may be required.
Skills:
• Communication- Strong oral and written communication skills.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Time Management - Managing one's own time.
• Service Orientation - Handles inbound calls and provides callers with product and service information.
Qualities:
• Possess professional appearance and enthusiastic attitude.
• Ability to multitask.
• Ability to perform in a fast paced, detail oriented, problem-solving environment.
• Excellent computer skills including knowledge of Microsoft Office applications (Intermediate Level Excel and Power Point) and Salesforce
• Excellent interpersonal skills
• Strong team player, work ethic and commitment to job.
• Ability to work across diverse personalities and agendas at various levels of seniority across organizations to achieve goals.
Experience And Education:
High School Diploma (or GED or High School Equivalence Certificate); Minimum of 3 years previous, successful customer Service experience, preferably in a technical, manufacturing environment.
Benefits: Medical, Vision & Dental Plans
Pay $28/hour DOE. Schedule Monday-Thursday 8am-430pm with 1 hour lunch.
Braintree, MA
2555
100 Grandview Road
Suite 216
Braintree, MA 02184
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