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Coordinate generator deployment assignments based on outage locations, customer needs, and operational priorities.
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Dispatch drivers, technicians, and field crews to generator deployment and retrieval locations.
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Monitor generator locations, crew status, arrival times, and deployment progress throughout each assignment.
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Maintain accurate records of generator assignments, equipment locations, delivery times, and recovery status.
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Communicate with field personnel by phone, radio, email, or dispatch systems to provide instructions and updates.
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Track transportation and equipment movement to ensure generators arrive at the correct locations on schedule.
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Coordinate emergency changes, rerouting, delays, and additional resources as conditions change.
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Communicate with customers, contractors, and internal departments regarding generator delivery and deployment status.
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Prioritize multiple assignments during outages while maintaining accurate information and timely communication.
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Verify that generators and related equipment are properly documented before deployment and upon return.
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Escalate delays, equipment issues, safety concerns, or other operational problems to the appropriate supervisor.
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Maintain detailed dispatch logs, work orders, and deployment documentation.
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Follow DTE safety procedures, emergency response protocols, and company policies at all times.
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Work extended hours, weekends, holidays, or varying shifts during severe weather and major outage events as needed.
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Previous dispatch, logistics, transportation, warehouse, utility, or emergency-response experience preferred.
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Strong communication and organizational skills.
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Ability to coordinate multiple crews and assignments simultaneously.
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Comfortable working in a fast-paced environment where priorities can change quickly.
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Strong computer skills and ability to learn dispatch and tracking systems.
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Ability to remain calm and make sound decisions during emergency situations.
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Strong attention to detail and accurate recordkeeping.
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Ability to work flexible schedules during outage restoration events.