Located in Long Island City, NY
Pay: $23 - $25/hr.
Job Full Description
Position Summary:
Our client, a building and construction supply company is seeking a friendly, organized, and knowledgeable Counter Associate. This role is critical to ensuring an excellent customer experience at the service counter by assisting customers with product inquiries, order processing, returns, and general support related to their products and services.
Key Responsibilities:
- Greet customers at the service counter and provide knowledgeable assistance regarding building materials, tools, and other construction-related products
- Accurately process sales, returns, exchanges, and special orders using the point-of-sale (POS) system
- Respond to customer inquiries in person, over the phone, and via email in a timely and professional manner
- Assist contractors, builders, and DIY customers in locating and selecting appropriate materials for their projects
- Coordinate with the warehouse team to check inventory, stock levels, and order status
- Handle order pickups and communicate with customers about delivery schedules
- Maintain a clean, organized, and safe work area at the service counter
- Resolve customer issues or complaints with a focus on satisfaction and professionalism
- Stay informed about product updates, promotions, and industry trends to better serve customers
- Assist with merchandising, restocking, and inventory counts as needed
Qualifications:
- High school diploma or equivalent required
- Several years of experience in retail sales or customer service, preferably in the building supplies or hardware industry
- Strong knowledge of construction materials and tools
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic math skills and familiarity with POS systems
- Comfortable using basic computer systems and inventory management software
- Team player with a strong work ethic and attention to detail
Working Conditions:
- Standing for extended periods
- Lifting items up to 50 lbs occasionally
- Short Saturday work may be required
Express Employment is proud to be an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and experiences.
#2843ST
Queens Northwest, NY
2843
44-02 11th Street
Suite 616
Long Island City, NY 11101
Apply Now Email Us