Hi! A print shop in Long Island City Queens is looking for a Customer Service Position!
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Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency.
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Identify and address customer needs, with a goal of total satisfaction.
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Provide expert answers to questions about products, pricing, and availability while presenting to customers.
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Meet customer-service department sales targets, generating leads and upselling when opportunities arise.
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Follow company guidelines and procedures for communications with minimal supervision.
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Recommend improvements to company processes for efficiency.
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Build expert, dynamic knowledge of the company’s products and services.
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Conduct research with available resources to satisfy customer inquiries.
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Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
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Respond quickly, professionally, and accurately to customer inquiries regarding scheduling, pricing, orders, status, complaints, returns, and all other inquiries.
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Maintain daily recordings and documentation of issues and resolutions for teams to review.
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Escalate customer success issues as necessary.
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Other duties as assigned.