Located in Utica, NY
Pay: $17-$19 DOE
Job Full Description
Premier company in Rome is seeking an Administrative/Customer Service Representative Patient Care Associate to be responsible for the following:
Job Summary duties and responsibilities:
- Greet and assist customers ascertaining their needs and answering any questions.
- Assist customers in finding the product that best fits their medical needs.
- Help stock and maintain the retail sales floor.
- Possesses a good knowledge of all retail items and maintains high average of sales.
- Verify insurance coverage and obtain prior authorization for equipment or supplies when needed.
- Answer a high volume of incoming calls and be able to manage multiple lines when needed.
- Return calls within a timely manner, as many calls could be time sensitive.
- Must maintain highest level of confidentiality and adheres to all company policies regarding confidentiality and HIPAA.
- Complete paperwork, and orders in a timely manner while completing a high number of sales orders, with low WIP returns.
- Current with medical policies and qualifications.
- Knowledge on DME and Respiratory Equipment.
- All aspects of patient intake and proper input of all information.
- Understanding medical terminology & being able to read and understand coverage criteria.
- Follow and understand medical policies to ensure items are covered.
- Coordinates deliveries and set up of equipment.
- Ability to operate point of sale.
- Performs other related duties as required.
Qualifications:
- Strong computer and phone skills, ability to move comfortably between two computer systems to meet job requirements.
- Self-motivated, organized, ability to manage multiple priorities and work independently.
- Strong attention to detail and the ability to work in a fast-pace setting.
- Excellent problem-solving and follow-up skills.
- Ability to prioritize and deliver on commitments.
- Team player, positive attitude
- Excellent analytical, verbal, and written communication skills
- Ability to work independently and keep all work current.
- All aspects of exceptional Customer Service
- Must be flexible and able to multi-task switching from one job task to another frequently.
- Manage and ensure compliance with regulatory requirements, best practices, and polices/procedures.
Hours: Monday - Friday 8:30am-5pm, Saturdays 9am-1pm as scheduled. Willingness to work overtime as requested.
Utica-Rome, NY
2747
118 Columbia Street
Suite 103
Utica, NY 13502
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