Located in Jacksonville, NC
Pay: 11.5
Job Full Description
Termite & Pest Report Coordinator
Schedule: Monday–Friday, 8:00 AM–5:00 PMWork Location: On-sitePosition Type: Full-Time
Position Overview
We are seeking a highly organized, detail-oriented, and customer-focused Termite & Pest Report Coordinator to manage the Wood Destroying Insect Report (WDIR) process from initial request through final delivery.
This position is an important part of the real estate closing process and serves as the primary connection between real estate agents, customers, field technicians, and attorneys. The Coordinator is responsible for ensuring every report is accurate, complete, compliant, properly documented, and delivered before the closing deadline.
Because WDIRs carry legal and financial importance, this is not a "close enough" position. Small errors or missed deadlines can impact a real estate closing. The ideal candidate takes pride in accuracy, follows established procedures, communicates proactively, and provides exceptional customer service.
Key Responsibilities
Receive WDIR requests and gather all required property, customer, agent, and closing information.
Provide pricing, confirm inspection requirements, and obtain authorization before scheduling.
Coordinate inspection requests with field technicians and ensure appointments are confirmed.
Review technician findings for accuracy, completeness, and missing documentation.
Work directly with technicians to resolve discrepancies before reports are finalized.
Accurately prepare WDIRs in accordance with applicable state requirements and company procedures.
Communicate findings, including wood-destroying insect activity or damage, professionally and clearly to the appropriate parties.
Update documentation when repairs or additional work have been completed and verified.
Deliver completed reports to agents, customers, and attorneys as appropriate before closing deadlines.
Maintain organized, accurate, and audit-ready records for every file.
Proactively communicate status updates, delays, findings, and next steps.
Provide professional, responsive, and reassuring customer service, even when working under tight deadlines.
Qualifications
High school diploma or equivalent.
Previous administrative, office, or customer service experience required.
Experience in pest control, real estate, title/closing, legal, mortgage, property management, or another compliance-driven environment is strongly preferred.
Exceptional attention to detail and the ability to identify errors or missing information.
Strong written, verbal, telephone, and email communication skills.
Excellent organization and time-management skills.
Ability to independently manage multiple active files and firm closing deadlines.
Comfortable following established procedures and regulatory requirements without shortcuts.
Strong computer skills and ability to learn scheduling and reporting systems.
Dependable, professional, and accountable.
Ideal Candidate
We are looking for someone who is naturally careful, precise, organized, and dependable. You should be comfortable working independently, double-checking your work, following established procedures, and making decisions based on documentation and facts.
You must also be personable and customer-focused. This role requires someone who can remain warm, professional, calm, and solution-oriented when communicating with customers who may be under the pressure of an upcoming real estate closing.
Our Culture
We believe in genuine service, professionalism, accountability, teamwork, and continuous improvement. We want people who take pride in their work, care about the customer experience, support their teammates, and can be counted on to follow through.
Working Conditions
This is a full-time, on-site position working Monday through Friday, 8:00 AM–5:00 PM. Occasional flexibility may be required to meet time-sensitive closing deadlines.
If you are highly organized, customer-focused, comfortable with detailed documentation, and believe getting something right is just as important as getting it done on time, we encourage you to apply.
Jacksonville, NC
2025
461 Western Boulevard
Suite 118
Jacksonville, NC 28546
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