Located in Carthage, NC
Pay: $16
Job Full Description
OVERVIEW
Express is seeking a friendly, organized, dependable, and customer-focused Office Assistant to coordinate between technicians and clients, schedule service calls, and provide timely updates regarding technician ETAs and appointments. The ideal candidate communicates clearly, stays organized in a fast-paced environment, handles changing schedules with professionalism, and enjoys providing excellent customer service. Experience in the construction industry or working with contractors, technicians, or service-based businesses is highly preferred.
RESPONSIBILITIES
- Coordinate daily schedules and service appointments with technicians and clients.
- Communicate technician ETAs and service updates to clients.
- Respond to customer questions and provide excellent customer service.
- Maintain accurate schedules, work orders, and customer information.
- Communicate effectively with field technicians to ensure appointments run smoothly.
- Follow up with clients regarding scheduling, service status, and completion.
- Handle phone calls, emails, and general office duties.
- Resolve scheduling or customer concerns professionally and efficiently.
- Perform other administrative duties as assigned.
REQUIREMENTS
- High school diploma or equivalent.
- 1+ year's of Previous office, scheduling, dispatch, or customer service experience preferred.
- Construction industry experience or knowledge highly preferred.
- Strong communication, organizational, and multitasking skills.
- Comfortable communicating with customers and field technicians.
- Proficient with computers, email, and basic office software.
- Professional, dependable, and customer-service oriented.
COMPENSATION AND BENEFITS
- Weekly Pay
- Direct Deposit
- Medical and Visual Plan
- 401(k) plan Short-Term Disability, Life, and Prescription Drug Reimbursement
- Referral Bonuses
Sanford, NC
2665
307 North Horner Blvd
Sanford, NC 27330
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