T1200
Located in Crookston, MN
Job Full Description
Technical Customer Service Representative
Location: Crookston, MN | Schedule: Monday – Thursday, 7:00 AM – 5:30 PM
Direct Hire | In-Person
Express Employment Professionals is partnering with a respected Crookston-based manufacturer to add a Technical Customer Service Representative to their growing team. This is a full-time, direct-hire opportunity offering a four-day workweek with Fridays off.
We’re looking for someone who thrives on problem-solving, loves a good challenge, and knows how to connect with customers in a clear, compassionate way. You’ll be the go-to expert for diagnosing product issues, offering solutions, and ensuring every client experience ends on a high note.
What You’ll Do
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Respond to customer calls and emails with professionalism and urgency
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Troubleshoot technical issues and walk customers through solutions
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Maintain clear communication with clients and internal teams
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Document service activity and maintain detailed records
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Handle customer concerns with tact and follow up to ensure resolution
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Provide product and service information with accuracy and confidence
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Hit response-time targets and deliver top-notch service across the board
What You Bring
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Experience with AutoCAD or similar software
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Technical know-how and a knack for reading prints
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Prior customer service or client support experience
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Strong communication and active listening skills
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Ability to juggle multiple tasks and stay organized
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Familiarity with CRM systems and standard customer support tools
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A calm, confident presence—especially when problem-solving
If you're a confident communicator with a tech-savvy edge and a heart for helping people, we want to connect you with this great local opportunity.
Apply today through Express Employment Professionals – where great jobs meet great people.
#1437OS
Grand Forks, ND
1437
3325 South Washington Street
Grand Forks, ND 58201
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