CSR35
Located in Stephen, MN
Pay: 17 - 19.50
Job Full Description
Receptionist / Customer Service Associate – Stephen, MN
Pay range: $17.00 – $19.50 per hour, based on skills and experience.
A well-established manufacturer of premium nutritional products for caged birds, small animals, wild birds, and wildlife is seeking a Receptionist / Customer Service Associate to join the team in Stephen, MN. This role plays a vital part in supporting daily office operations, providing exceptional customer service, and ensuring effective communication across departments.
If you’re organized, detail-oriented, and enjoy creating a welcoming and efficient workplace, this is an excellent opportunity to grow your career with an industry leader.
Shift Details
Location:
Stephen, MN
Key Responsibilities
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Serve as the primary point of contact at the front desk by answering phones, directing calls, and assisting customers.
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Manage mail operations — including pickup, sorting, delivery between locations, and coordinating FedEx shipments.
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Provide administrative support to Human Resources, including maintaining confidential employee records, assisting with onboarding documentation, and helping organize HR-related communications and events.
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Create and distribute internal communications for employee events, birthdays, HR updates, and guest visits. Assist with event planning, setup, and coordination.
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Process office supply orders, expense reports, and mileage reimbursements, while maintaining accurate records of supplies and petty cash.
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Oversee breakroom cleanliness and supplies, including coffee and water service coordination.
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Participate in monthly safety meetings, prepare meeting materials, and help plan annual fire and tornado drills.
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Provide backup support for order processing, POS (point-of-sale) system support, kit assembly, and mail drop-offs as needed.
Qualifications
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High school diploma or equivalent required.
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Strong organizational and multitasking skills with a high level of attention to detail.
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Excellent communication and interpersonal skills, including professional phone etiquette.
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Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems.
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Ability to manage confidential information and handle sensitive documentation.
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Prior administrative or customer service experience preferred.
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Reliable attendance and a professional, positive attitude.
Minimum Experience & Education
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High school diploma or GED required.
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1–2 years of experience in office administration, reception, or customer service preferred.
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Experience with mail handling, recordkeeping, or order processing a plus.
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Familiarity with safety meeting documentation or compliance beneficial.
Working Conditions
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Primarily office-based environment using standard office equipment (computers, phones, copiers, etc.).
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Occasional light physical activity, including stocking supplies, setting up events, or handling packages.
Allergy Notice
Please note: products handled may contain nuts, peppers, or grains. The production environment may include grain dust or similar materials that could affect individuals with allergies.
Benefits Package & Employee Programs
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Comprehensive Medical, Dental, and Vision Insurance
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Free Life and Disability Insurance
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Health and Dependent Care Flexible Spending Accounts
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401(k) with 3% company match and annual employer discretionary contribution
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Paid vacation, holidays, and sick time
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Employee Assistance Program
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Access to thousands of free online courses
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Discounts on cell phones, movie tickets, gym memberships, and more
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Education Assistance (college degrees and professional certifications)
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Referral Program with cash bonus
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On-demand pay access
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Paid parental leave
Grand Forks, ND
1437
3325 South Washington Street
Grand Forks, ND 58201
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