Located in Tulsa, OK
Pay: $20
Job Full Description
Customer Service Representative – Manufacturing
Location: Express Employment Professionals – 4316 S Peoria Avenue, Tulsa, OK
Pay: $19–$20 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Benefits: Weekly pay, immediate benefits
Please apply in person at 4316 S Peoria Avenue Tulsa, OK or call (918) 746-4000 for more information.
Position Overview
Express Employment Professionals is seeking a dependable Customer Service Representative for a reputable manufacturing company in Tulsa. This role is responsible for receiving, investigating, and responding to customer inquiries regarding shipments, products, orders, and complaints. The ideal candidate will be detail-oriented, professional, and capable of managing multiple tasks in a fast-paced environment.
Essential Duties & Responsibilities
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Communicate with customers via phone and email regarding orders, returns, shipments, and products
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Receive and enter phone, email, and fax orders into the ERP system
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Notify customers of shipment delays or missing information needed to process orders
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Initiate tracers with carriers
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Modify or cancel orders and backorders
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Create replacement part orders or corrections for shortages, incorrect items, or shipping errors
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Update customer information and initiate file maintenance
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Complete required forms and determine service changes
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Promote additional or new services when appropriate
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Handle irate or frustrated customers professionally
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Collect and document customer feedback
Qualifications & Requirements
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High school diploma or GED required
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1–2 years of customer service experience
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Knowledge of engine components, parts, or natural gas compressors preferred
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Ability to read and interpret operating instructions, maintenance manuals, and procedure documents
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Ability to calculate figures and amounts
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Ability to interpret technical instructions in diagram form
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Excellent communication skills with strong grammar, voice, and diction
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Proficiency in Microsoft Outlook, Excel, and Word; familiarity with ERP systems or databases
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Strong customer service skills: friendly, courteous, and helpful
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Strong organizational and multitasking abilities
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Professional demeanor, positive attitude, and business maturity
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Dependable, conscientious, and able to work well as part of a team
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Shows initiative and willingness to cooperate with others
Tulsa (West), OK
1905
4316 South Peoria Avenue
Tulsa, OK 74105
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