Located in Tulsa, OK
Pay: $19.00
Job Full Description
Seeking a Customer Service Representative that is a dependable, organized individual who can quickly become a valuable member to a stellar companies team in North Tulsa! In this role, you will serve as the primary point of contact for customers, drivers, and municipal agencies regarding services they provide! If interested please apply online at expresspros.com or in person at 4316 S Peoria Avenue, Tulsa, OK 74105. You can call us at 918-746-4000 with any questions as well! Feel free to send your resume to us at TulsaOK@expresspros.com!
SHIFT: MONDAY-FRIDAY, 8AM-5PM
REQUIRED QUALIFICATIONS, SKILLS & ABILITIES:
• Ability to work effectively with a diverse group of employees, customers, and stakeholders in a team-oriented environment.
• Strong multitasking skills with the ability to remain focused and productive in a fast-paced setting.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to prioritize workload and work independently with minimal supervision.
• Proficiency in data entry and record management.
• Ability to verify and ensure proof of service documentation complies with city requirements.
• Strong attention to detail and problem-solving skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Answer incoming customer calls and respond to questions regarding grease trap services.
• Document all customer interactions and service-related discussions in their company specific software.
• Coordinate service appointments with customers, drivers, and management.
• Enter all scheduled appointments into DesertMicro and the route planner.
• Communicate with city and state inspectors regarding service dates, grease trap conditions, and compliance requirements.
• Update and maintain route comments and service notes.
• Monitor leftover work orders for each driver and provide carryover reports to management.
• Assist drivers and managers with operational and scheduling needs.
Tulsa (West), OK
1905
4316 South Peoria Avenue
Tulsa, OK 74105
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