M361
Located in Albany, OR
Pay: $17.30
Job Full Description
Customer Service Representative-$17.00/hr
Albany, OR
Job Duties:
Operates multi-line telephone system to assess incoming client requests for
transportation coverage and services.
• Verifies client and trip details and enters data using computer terminal with
specialized software.
• Provides general public relations to transportation providers and public regarding
medical transportation program and other brokerage services.
• Intakes, processes, and schedules trips using specialized software.
• Coordinates resources for urgent transportation.
• Conducts outreach and collects documentation that supports the trip review process
and benefit determination.
• Determines the need for additional medical or social information and requests from
appropriate sources.
• Reports fraud, waste, and abuse to the appropriate reporting entities.
• Coordinates with case managers to ensure necessary client eligibility information is
current.
10% - Other Duties
• Performs a variety of clerical-related duties including using Microsoft Office software
to prepare reports, complete forms, and compile information for analysis.
• Determines most cost effective and appropriate ride for clients.
• Tracks record of documentation for long distance bid trips.
• Tracks availability of Providers daily.
Skills Required:
Licenses, Certificates, & Other Requirements
• Possess a valid Oregon Driver’s License, or the ability to obtain reliable transportation in
order to travel throughout the three-county area.
• Position requires successful completion of a criminal history
#albor
Albany, OR
1947
2250 Southeast 14th Avenue
Suite A
Albany, OR 97322
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