3245
Located in Bend, OR
Pay: $23-$25/hr
Job Full Description
Job Title: Service Coordinator
Location: Bend, Oregon
Schedule: Full-Time, Monday-Friday, 7:00 AM - 3:30 PM
Pay: $23-$25/hr
Benefits:
- Vacation + Sick Time
- 401(k)
- Opportunities for Professional Growth
Job Description:
Our client is a dynamic construction company based in Bend, Oregon, seeking a dedicated and reliable Service Coordinator to join their team. This role is pivotal in ensuring the smooth operation of the service department and providing exceptional customer service. If you have a background in construction, excellent organizational skills, and a knack for scheduling, we would love to hear from you.
Key Responsibilities:
- Receive and manage incoming calls from customers and clients.
- Set up and maintain customer profiles in our system.
- Schedule all service work, including first trip assessments, warranty work, approved projects, and DFH scopes awarded for supply and installation.
- Monitor General Contractors'' schedule lookaheads to avoid conflicts with the service department schedule.
- Maintain up-to-date customer COI’s and W9’s.
- Track bids by other departments to ensure timely handoff for pricing and ordering.
- Place orders for smaller scopes of work approved by management.
- Dispatch technicians each morning and efficiently route their schedules to meet daily targets.
- Assist management with coordinating monthly and weekly meetings.
- Reschedule DFH contract jobs and service tickets as needed.
- Bill for 50% deposits at the time a job is awarded and track the deposits to enable timely ordering upon receipt.
Qualifications:
- Reliable and dependable with stable attendance.
- Experience in the construction industry preferred.
- Required experience in customer service and scheduling.
- Proficiency in Microsoft Office (Outlook, Word, Excel).
- Familiarity with implementing new proprietary software, particularly Smart Service, is a plus.
Attributes:
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and priorities efficiently.
- Proactive problem-solving abilities.
Join our client's team and contribute to the mission of delivering exceptional service while enjoying a supportive work environment that encourages professional growth. Apply today to become a valuable part of the company! 541-389-1505
Bend, OR
3124
296 SW Columbia Street
Suite B
Bend, OR 97702
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