Located in Bend, OR
Pay: $22-$23 DOE
Job Full Description
Risk Services Administrative Coordinator
Location: Bend, OR
Pay: $22–$23 DOE
Schedule: Monday–Friday; 8am-5pm
Overview
The Risk Services Administrative Coordinator supports claims intake, customer service, and daily departmental operations. This role is ideal for a detail-oriented, service-minded professional who thrives in a fast-paced environment and communicates clearly with customers, store teams, and internal staff.
Key Responsibilities
Claim Intake & Customer/Store Support (30%)
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Triage incoming claims and incidents from store locations.
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Set up new claims and enter data into the Riskonnect RMIS system.
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Serve as primary phone support for customers, claimants, and store management regarding claim inquiries and insurance coverage.
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Manage incoming claim documentation, including photos, estimates, medical notes, and safety-related calls.
Office & Administrative Support (20%)
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Manage and distribute departmental mail, email, and faxes.
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Support insurance requests, certificate management, self-insurance reports, and policy administration.
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Assist with liability claim assignment and provide backup for claim payment processing and charge invoices.
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Prepare written correspondence, subrogation requests, new manager packets, provider panels, and risk-related project materials.
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Lead scheduling and logistics for Risk Services team meetings and functions.
Liability Claim Support (20%)
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Collect claim-related documents from claimants, stores, repair facilities, and vendors.
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Prepare claim communications, total loss documentation, vendor task assignments, and repair invoices.
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Track recoveries, subrogation, and restitution.
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Maintain the Department Operations Manual and prepare monthly claim and customer service metrics for leadership presentations.
Workers’ Compensation Support (20%)
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Monitor layoff/termination reports and update Riskonnect; notify Sedgwick examiners of status changes.
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Manage monthly reporting, specialized check requests, provider panel updates, and intranet content.
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Prepare New Store Manager Packets and manage payments for Sedgwick fees and EAIP recoveries.
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Sort and distribute daily email and mail for the Work Comp team.
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Assist with Return-to-Work program coordination as needed.
Product Liability Support (10%)
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Prepare shipping labels and coordinate product returns with the Adjustment Department.
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Draft tender letters to manufacturers and suppliers.
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Attach claim disposition documents and respond to customer/store inquiries regarding product claim status.
Please call 541-389-1505 to schedule an interview with an Employment Specialist!
Bend, OR
3124
296 SW Columbia Street
Suite B
Bend, OR 97702
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