Located in Lancaster, PA
Pay: $22
Job Full Description
Service Dispatcher / Service Administrator
Location: Lancaster, PAJob Type: Full-TimeReports To: Lancaster Office Management
Benefits
Competitive compensation
401(k)
401(k) matching
Health insurance
Paid time off
Training and development
Career growth and advancement opportunities
Small, collaborative office environment
Position Summary
We are a growing service company with fewer than 50 employees seeking a highly organized and dependable Service Dispatcher / Service Administrator to join our Lancaster office team.
This role is ideal for someone who thrives in a fast-paced environment where priorities can shift throughout the day. The successful candidate will coordinate technician schedules, manage customer service requests, maintain accurate records, and provide administrative support to ensure efficient daily operations.
The position requires strong organizational skills, attention to detail, and the ability to manage multiple responsibilities while maintaining excellent customer service.
Key Responsibilities
Dispatching & Scheduling
Answer incoming customer service calls and determine appropriate action.
Gather, document, and maintain accurate customer and service information.
Schedule and efficiently route service technicians.
Adjust schedules as needed to accommodate emergencies, cancellations, and changing priorities.
Prioritize service requests based on urgency and customer needs.
Communicate scheduling information and service updates to technicians and staff.
Monitor service activity and follow up on outstanding work orders and customer requests.
Customer Service & Communication
Serve as a primary point of contact for customers via phone and email.
Respond professionally and promptly to customer inquiries.
Maintain positive customer relationships through effective communication.
Ensure customer concerns and service requests are accurately documented and addressed.
Administrative Support
Maintain accurate customer, scheduling, and service records.
Perform data entry and general administrative duties.
Help organize and support daily office operations.
Manage multiple tasks simultaneously while maintaining accuracy and attention to detail.
Qualifications
Required Skills
Strong organizational and time-management abilities.
Excellent verbal and written communication skills.
Professional phone and email etiquette.
Strong computer, typing, and data-entry skills.
Ability to prioritize and manage multiple responsibilities effectively.
Dependable attendance and strong work ethic.
Ability to learn new software, procedures, and processes quickly.
Preferred Experience
Dispatching or scheduling experience.
Customer service experience.
Office administration experience.
Service coordination experience.
Experience working in a fast-paced office environment.
Ideal Candidate
The ideal candidate is someone who:
Is naturally organized and detail-oriented.
Can manage interruptions and shifting priorities without becoming overwhelmed.
Learns quickly and retains information effectively.
Takes ownership of responsibilities and follows tasks through to completion.
Identifies potential issues before they become larger problems.
Communicates professionally with customers and coworkers.
Works comfortably in a collaborative team environment.
Enjoys coordinating schedules, solving problems, and keeping operations running smoothly.
Work Environment
This position is best suited for someone who enjoys variety in their day and can successfully balance multiple responsibilities at once. You may be scheduling technicians, answering customer calls, responding to emails, and handling administrative tasks all within the same hour.
We value employees who communicate clearly, support their teammates, learn quickly, and take pride in providing exceptional service to our customers.
If you enjoy staying organized, helping customers, and keeping multiple moving pieces on track, we'd love to hear from you.
Lancaster, PA
1706
1380 Harrisburg Pike
Suite A
Lancaster, PA 17601
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