AOPRU
Located in Amarillo, TX
Pay: 17.50/hr.
Job Full Description
Express Employment Professionals is currently hiring Customer Service Representatives for a growing company in Amarillo! This position is responsible for contacting providers and resolving potential overpaid claims for medical, dental and long-term care providers on behalf of insurance clients. This position is primarily an outbound calling role in a fast-paced working environment. This is an in-person position located in Amarillo, Tx.
Responsibilities
- Politely and effectively communicates with medical, dental, and long-term care providers regarding identified insurance overpayments.
- Persistent at problem solving and escalated appropriately.
- Proactively making contact and responding both verbally and in writing with providers.
- Responsible for maintaining and accurately updating in the operating system, to include: points of contact, adding or creating notes, recovery stages, etc.
- Perform administrative duties to include: creating notes, researching overpayments, sending emails/faxes, etc.
- Basic level of polices & procedures
- Positively respond to coaching, mentoring and feedback.
Ability to work in a fast-paced and team environment.
Achieve daily, weekly, and monthly recovery goals and metrics.
Competencies
- Ability to perform the essential job functions
- Professionalism
- Communication Proficiency – written and verbal communication
- Customer/Client Focus
- Problem Solving/Analysis
- Able to multitask
Required Education and Experience
- High School Diploma or equivalent.
- Possess excellent computer skills
- Possess excellent interpersonal skills, oral and written communication skills
- Be able to work independently
- Be detail oriented, accurate and precise in completing the tasks associated with the position
- Intermediate Windows & MS Office Skills are mandatory.
Preferred Education and Experience
- Experience in processing Long Term Care/Medical/Medicare/Medicaid/Dental or some type of insurance billing or auditing.
- Call center experience
- Customer service experience
- Have expert knowledge of Microsoft Excel, Word & Outlook.
Schedule: Mon-Fri 8-5
Pay: $17.50/hr
Apply online at expresspros.com or visit us at:
6605 I-40 West, Amarillo, TX 79106
#1982TX
Amarillo, TX
1982
6605 I-40 West
Amarillo, TX 79106
Apply Now Email Us