Systems Specialist I (Customer Support & Technical Services)

Location: South Austin 
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Pay: $60,000 annually
Employment Type: Temp-to-Hire

Position Overview

We are seeking a customer-focused Systems Specialist I to join our growing team. This role is ideal for someone who enjoys helping customers, solving technical issues, and working in a fast-paced environment. The successful candidate will provide technical support, troubleshoot system-related issues, maintain strong customer relationships, and coordinate with internal teams to ensure a high level of customer satisfaction.

This is a temp-to-hire opportunity offering long-term career potential for the right candidate.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries and support requests.
• Provide timely and professional customer service through phone, email, and ticketing systems.
• Troubleshoot basic to intermediate technical issues and work toward timely resolution.
• Assist with system configuration, testing, and implementation activities.
• Monitor system performance and identify opportunities for improvements.
• Document customer interactions, technical solutions, and support processes.
• Track, communicate, and report customer service activities and open issues.
• Coordinate with internal departments to resolve customer concerns and technical challenges.
• Support ongoing system integrations and continuous improvement initiatives.
• Develop and maintain strong relationships with customers through excellent service and communication.
• Prepare daily, weekly, and monthly reports as required.
• Follow company safety policies and established procedures.

Qualifications

Required Skills

• Strong customer service background with a passion for helping customers.
• Excellent verbal and written communication skills.
• Technical aptitude and ability to learn software, systems, and troubleshooting processes quickly.
• Strong problem-solving and critical-thinking abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of attention to detail and accuracy.
• Proficiency with Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Strong organizational and documentation skills.

Preferred Experience

• 2+ years of customer service, technical support, help desk, systems support, or related experience.
• Experience supporting software, technology products, or business systems.
• Experience working with customers in a professional environment.

Physical Requirements

• Prolonged periods of sitting and working on a computer.
• Ability to occasionally lift up to 25 pounds.

Why Join Us?

• Competitive salary of $60,000 per year
• Monday-Friday schedule with no weekends
• Temp-to-hire opportunity with long-term growth potential
• Collaborative team environment
• Opportunity to develop both technical and customer service skills