OS - CD151
Located in Tyler, TX
Pay: up to $17.20/hr
Job Full Description
Express Employment Professionals is looking for a Call Analyst to join our team in Tyler, TX. If you are passionate about helping others and have a knack for problem-solving, this is the perfect opportunity for you!
Key Responsibilities:
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Receive and process inbound maintenance calls from clients and field personnel.
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Accurately log and dispatch work orders into the system.
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Follow up on aging work orders to ensure timely resolution.
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Communicate effectively with internal teams and external service providers.
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Ensure all service requests are documented and updated in real-time.
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Demonstrate strong customer service skills in every interaction.
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Adapt quickly to new software and internal processes.
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Assist in administrative and data entry tasks related to maintenance operations.
Requirements
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Excellent communication and interpersonal skills.
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Tech-savvy and able to learn new systems quickly.
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Strong attention to detail and organizational skills.
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Customer-focused with a helpful and solution-oriented attitude.
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Teachable and eager to grow in a collaborative team environment.
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Previous experience in call centers, dispatch, or facilities/maintenance operations is a plus.
Apply now! Or call our office at 903-592-9999!
Tyler, TX
2625
5604 Donnybrook Avenue
Tyler, TX 75703
Apply Now Email Us