OS - SX002
Located in Tyler, TX
Pay: $15-$18/hr
Job Full Description
Express Employment Professionals is seeking a skilled Customer Service Representative to join a local company in Tyler, TX! We are a full-service Staffing Firm where we work with companies in East Texas who have openings they are looking to fill with great talent we find for them!
Essential Duties and Responsibilities:
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Maintain high levels of customer satisfaction through timely and accurate order entry, price quotes, status updates, and issue resolution
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Retrieve, review, and accurately process electronic orders (EDI) and manual orders
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Ensure compliance with all order specifications, including pricing, shipping methods, and required documentation
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Accurately process government orders and special routing requirements
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Notify supervisors of any product shortages or order issues
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Generate shipping documents, including non-standard Bills of Lading and government-required labels
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Cross-train with the Customer Service and Distribution teams to serve as backup as needed
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Perform other duties as assigned
Qualifications:
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High school diploma required; Associate’s degree preferred
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2–5 years of related customer service or order processing experience preferred
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A combination of education and relevant experience may be considered
Skills and Abilities:
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Strong organizational and time management skills with the ability to work independently
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Excellent attention to detail and data accuracy
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Strong written and verbal communication skills
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Proactive in follow-up and issue resolution
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Comfortable reading and interpreting written instructions and documentation
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Able to interact professionally with customers and colleagues
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Basic math and analytical skills
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Proficient with Microsoft Office Suite (Excel, Outlook, Word) and standard office equipment
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Ability to apply common sense and problem-solving in standardized situations
Physical Demands:
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May be required to sit, stand, or walk for extended periods throughout the workday
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Must be able to reach, bend, and lift up to 20 lbs as needed to retrieve or store documents and materials
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Must use proper lifting techniques
Apply now! Or call our office at 903-592-9999!
Tyler, TX
2625
5604 Donnybrook Avenue
Tyler, TX 75703
Apply Now Email Us