Located in Tyler, TX
Pay: $17-18
Job Full Description
Job Title: Customer Service Representative / Administrative Assistant
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Compensation: $17.00 – $18.00 per hour, based on experience
Overview: We are looking for a friendly, professional, and organized Customer Service Representative / Administrative Assistant to serve as a key point of contact for our customers while keeping daily office operations running smoothly. This is a dual-function role that requires someone who is equally comfortable engaging with customers and handling behind-the-scenes administrative work. The ideal candidate is a strong communicator, detail-oriented, and able to manage multiple tasks without missing a beat.
Responsibilities:
Customer Service:
- Serve as the first point of contact for customers via phone, email, and walk-ins — providing prompt, professional, and courteous service
- Handle customer inquiries, resolve concerns, and follow through to ensure a positive experience
- Process customer orders, requests, and transactions accurately and efficiently
- Maintain strong customer relationships through consistent and professional communication
- Escalate issues to the appropriate team member when needed and follow up to ensure resolution
Administrative & Office Support:
- Perform general clerical duties including data entry, filing, document preparation, and correspondence
- Manage incoming and outgoing mail and assist with scheduling and calendar coordination
- Maintain organized records and ensure customer and account information is accurate and up to date
- Order and monitor office supplies and assist with maintaining an organized work environment
- Support management and staff with administrative tasks and special projects as needed
Requirements:
- Prior customer service and/or administrative experience preferred
- Professional phone manner and strong written and verbal communication skills
- Proficient in Microsoft 365 (Word, Excel, Outlook) or similar office software
- Strong organizational skills and attention to detail
- Ability to multitask and manage priorities in a busy office environment
- Dependable, punctual, and able to work independently with minimal supervision
- Positive attitude and a customer-first mindset
Tyler, TX
2625
5604 Donnybrook Avenue
Tyler, TX 75703
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