Located in Mineola, TX
Pay: $$18- hour
Job Full Description
Express Employment Professionals is seeking applicants for an Office Services Coordinator position for a Mineola, TX company! We are a full-service Staffing Firm where we work with companies in East Texas that have full-time, part-time and temporary. Since we cannot guarantee placement, there is no fee for using our services!
In this role, you will:
- Serve as the primary liaison between Sales, Production, Shipping, Technical Support, sales representatives, distributors, and end-user customers.
- Provide customers and distributors with consistent, accurate updates regarding order status, machine status, production progress, and shipping status.
- Coordinate communication between internal departments to ensure customers receive timely information.
- Confirm all pre-shipment requirements are completed before machines are released for shipment, including:
- Pre-installation documentation
- Correct shipping address
- Appropriate offload equipment
- Other required customer or site preparations
- Track machine and order status across multiple systems, including Zoho, Microsoft Word, PowerPoint, and internal tracking systems.
- Maintain accurate records and ensure information is kept current across applicable systems.
- Identify potential issues or missing information before they create shipping delays or customer problems.
- Help prevent shipping errors such as incorrect addresses, missing documentation, or incomplete pre-installation requirements.
- Greet visiting customers, distributors, and other guests and serve as a professional face of the company.
- Handle incoming phone calls and customer inquiries with professionalism and strong phone etiquette.
- Manage sensitive customer situations, including frustrated customers, complaints, and disputes between customers and distributors
- Communicate difficult or incomplete information honestly, tactfully, and professionally, while avoiding unnecessary commitments or promises.
- Research and find answers independently rather than routinely interrupting other team members for information.
- Work across departments to ensure smooth handoffs and clear communication throughout the customer and order process.
- Perform routine data entry, record keeping, and administrative tasks as needed.
- Take ownership of improving communication and coordination processes as the role develops.
We like to hear from candidates with the following:
- Minimum 5 years of customer service experience required.
- Experience in dealerships, retail, manufacturing, equipment sales, or other customer-facing environments is valuable.
- Capital equipment or manufacturing customer service experience is strongly preferred, but not required.
- Proven ability to work with upset, frustrated, or demanding customers without taking criticism personally.
- Strong verbal communication and professional phone etiquette.
- Excellent interpersonal and customer service skills.
- Strong attention to detail and follow-through.
- Proficient with Microsoft Office, including Word and PowerPoint.
- Experience with Zoho is a plus.
- Comfortable learning and working across multiple computer systems and internal tracking platforms.
- Solid typing and data-entry skills.
- Strong organizational and time-management skills.
- Resourceful and self-motivated — able to look for answers and solve problems independently.
- Tactful and diplomatic when communicating sensitive information.
- Professional and personable when greeting customers and visitors.
- Ability to remain calm and professional in difficult situations.
- No specific degree is required. A strong, proven customer service background and the right personality are more important than formal education.
Apply now! Or call our office at 903-592-9999 to speak to a recruiter about setting up an interview!
Tyler, TX
2625
5604 Donnybrook Avenue
Tyler, TX 75703
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