Located in Tyler, TX
Pay: $$15- hour
Job Full Description
Express Employment Professionals is seeking applicants for a Service Writer position for a Tyler, TX company! We are a full-service Staffing Firm where we work with companies in East Texas that have full-time, part-time and temporary. Since we cannot guarantee placement, there is no fee for using our services!
In this role, you will:
- Serve as the primary point of contact between customers and the service department.
- Greet customers, gather information, understand their concerns, and accurately document service needs.
- Write up repair orders and service tickets for heavy trucks and equipment.
- Gather detailed information from customers regarding mechanical problems and service requests.
- Work directly with Service Technicians to communicate customer concerns and repair needs.
- Help technicians understand the customer's problem and ensure the requested work is clearly documented.
- Use the company's SAP system to create and manage repair orders, work orders, invoicing, and related documentation.
- Submit service tickets, work orders, and invoices accurately and in a timely manner.
- Process and submit checks and other required documentation.
- Schedule service appointments and coordinate customer needs with the service department.
- Monitor jobs and repairs to help ensure work progresses efficiently.
- Follow up with customers regarding repair status, questions, approvals, and completed work.
- Answer customer and service-provider questions professionally and accurately.
- Handle customer complaints and difficult situations while maintaining a calm and professional attitude.
- Explain customer concerns and equipment problems to service staff to help ensure satisfactory service delivery.
- Keep customers informed throughout the repair process.
- Help coordinate delivery and completion of service work.
- Maintain accurate records and ensure all required paperwork is complete.
We like to hear from candidates with the following:
- Minimum 1 year of Service Writer or similar service-industry experience required.
- Previous experience writing service tickets, repair orders, or work orders strongly preferred.
- Experience working directly with customers in a service environment.
- Experience with SAP or a similar service/invoicing system preferred.
- Knowledge of heavy trucks, tractors, or equipment is strongly preferred.
- Strong written and verbal communication skills.
- Excellent customer service skills.
- Ability to communicate effectively with both customers and Service Technicians.
- Strong organizational and follow-up skills.
- Ability to multitask in a fast-paced environment.
- Strong attention to detail and accuracy.
- Ability to prioritize urgent repairs and customer needs.
- Professional, dependable, and team-oriented.
Apply now! Or call our office at 903-592-9999 to speak to a recruiter about setting up an interview!
Tyler, TX
2625
5604 Donnybrook Avenue
Tyler, TX 75703
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