C920
Located in Ashland, VA
Pay: $19/hr
Job Full Description
Customer Service Representative needed for local courier!
Position Summary:
The Customer Service Representative will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience. This role requires excellent communication skills, patience, and a genuine desire to help others.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person
- Provide accurate information about products, services, and policies
- Resolve customer complaints and issues with professionalism and empathy
- Document customer interactions and maintain detailed records
- Collaborate with internal teams to ensure timely resolution of customer concerns
- Follow up with customers to ensure satisfaction and support retention
- Identify opportunities to improve processes and customer experience
Qualifications:
- Previous experience in customer service or a related field preferred
- Strong verbal and written communication skills
- Ability to remain calm and professional in challenging situations
- Proficiency in Microsoft Office and customer service software (e.g., Zendesk, Salesforce)
- High school diploma or equivalent; additional training or education is a plus
- Bilingual skills are a plus
$17 - 19/hr
8am - 5pm, Monday - Friday
Call Taijah at Express Employment Professionals for a phone interview at 804-302-6699 or email resume to taijah.rogers-brown@expresspros.com
Richmond, VA (North-West End)
2441
2120 Staples Mill Road
Suite 301
Richmond, VA 23230
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