Job Details

Parts Sales Specialist August 13, 2025

D731

Located in Ashland, VA

Pay: $50 - 60K/yr

Job Full Description

Job Title: Parts Sales Specialist

Location: Ashand, Va Department: Parts Sales Reports To: Sales Manager

 

Job Summary

The Parts Sales Specialist is responsible for assisting customers in identifying, selecting, and purchasing the correct parts for their equipment. This role requires strong product knowledge, excellent customer service skills, and the ability to manage inventory and sales transactions efficiently.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person regarding parts availability, pricing, and specifications

• Identify correct parts based on customer needs, equipment models, and technical documentation

• Process sales orders, returns, and exchanges accurately using the company’s ERP system

• Maintain up-to-date knowledge of product lines, inventory levels, and promotional offers

• Collaborate with the warehouse and procurement teams to ensure timely delivery and restocking of parts

• Build and maintain strong relationships with customers to encourage repeat business

• Assist in preparing quotes and estimates for parts orders

• Track sales performance and contribute to achieving departmental targets

• Resolve customer complaints and issues with professionalism and urgency

Qualifications

• 2+ years of experience in parts sales, preferably in a manufacturing or industrial setting

• Strong knowledge of mechanical or industrial equipment and components

• Proficiency in inventory management and ERP systems (e.g., SAP, Oracle, NetSuite)

• Excellent communication, interpersonal, and problem-solving skills

• Ability to work independently and as part of a team in a fast-paced environment

• Detail-oriented with strong organizational skills

Hours: M-T 7:30am - 4:30pm, Fri 7:30am - 2pm

Pay $50,000 - $60,000 per year, depending on experience 

Richmond, VA (North-West End)
2441
2120 Staples Mill Road
Suite 301
Richmond, VA 23230

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