X138
Located in Montesano, WA
Job Full Description
Service Advisor Duties and Responsibilities. This position requires a strong grasp of automotive diagnostics, maintenance, and repair techniques.
- Greet customers upon arrival to shop
- Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
- Connect customers with appropriate automotive mechanic or technician
- Consult with mechanics regarding appropriate service options
- Develop as many solution methods as possible, attempting to keep costs low
- Explain all service options to customers including time and cost estimates
- Provide in-depth information on original equipment manufacturer (OEM) and after-market part options
- Advise customers on warranty protections and other potential cost-saving service options
- Track maintenance or repair status, fill out reports on labor and cost of all services
- Perform post-service inspection with customers and answer any questions they may have
- Ring up customers at the front desk and facilitate financial transactions
- Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
- Manage shop workflow and schedule for mechanics and technicians
Service Advisor Requirements and Qualifications
- Excellent interpersonal communication skills
- Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology
- Compassionate and patient demeanor
- Problem-solving and critical thinking skills
- Extensive knowledge base of automotive industry and parts
#2464ST
Aberdeen, WA
2464
601 West Wishkah Street
Aberdeen, WA 98520
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