Located in Waukesha, WI
Pay: $20-25/BOE
Job Full Description
Description:
To coordinate and achieve daily tasks related to Customer Account Management, Order Processing, and Customer Service.
- Think
- Be respectful and candid.
- Be professional in conduct, communication, and dress.
- Adhere to and promote all company policies.
- Understand and follow quality standards and objectives.
- Perform at a level to ensure the meeting of customer delivery requirements.
- Maintain a positive work environment.
- Promote continuous improvement efforts in all facets of the facility.
- Understand and utilize ERP system as it pertains to Customer Orders.
- Support the mission statement, the quality policy, the business plan, and all other company initiatives.
- Be responsive to both internal and external customers.
- Operate in a team environment, conveying a positive attitude.
Functions / Responsibilities:
- Process customer purchase orders (POs) accurately and efficiently.
- Serve as the primary point of contact for assigned customers.
- Confirm order details, pricing, and ship dates with customers.
- Review inventory levels to ensure orders meet requested due dates.
Communicate order status, delays, or changes to customers in a timely manner.
- Review pricing and escalate discrepancies for requotes as needed.
- Provide customers with required documentation, including certifications and packing slips.
- Upload or confirm shipments in customer portals as required.
- Print and distribute daily work orders.
- Perform daily cycle counts of finished goods inventory locations.
- Scan and organize Bills of Lading (BOLs), certifications, and First Article Inspections (FAIS).
- Maintain monthly bulletin board updates.
- Coordinate company events and team activities as needed.
- Work closely with Management to meet On Time Delivery requirements. Work closely with internal departments to resolve order constraints and improve workflow.
Assist in training new associates as needed.
- Achieve work assignments to meet internal and external requirements.
- Maintain a safe, clean, organized, and efficient work environment. Fill in for alternate key areas of the facility as needed.
Experience:
2+ years of Customer Service, Order Processing, or Inside Sales experience preferred.
Physical Requirements:
- Sit/stand/walk for extended periods of time.
- Work around other individuals.
- Ability to respond quickly to sounds.
PPE Required:
Wear all PPE correctly when and as required.
Brookfield, WI
3102
16655 West Bluemound Road
Suite 205
Brookfield, WI 53005
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