Employer FAQ
Q. Can I contact you outside of office business hours?
A. We have an after-hours service available evenings and weekends. Call our main office phone number, 519-251-1115, dial 1 and leave a detailed message – this will be the fastest way to get a response.
Q. In what situation can I call the after-hours phone line?
A. Calling the
after-hours line is necessary for all workplace accidents or for late notice
cancelations.
Q. How do I report attendance issues?
A. Call the main office number to report absenteeism Monday-Friday 8am-5pm. After hours, call 519-251-1115 and dial 1 for after hours response. This is available from 5pm-10pm on weekdays and 6am-8pm throughout the weekend.
Q. When is payroll due?
A. Payroll is due by end-of-day (5pm) on Mondays for the previous week’s hours.