F284
Located in Birmingham, AL
Pay: $23.00-$27.00/hr
Job Full Description
Job Title: Legal Client Support
Location: Birmingham, AL—Future Hybrid Potential
About the Client Company
Our client is on a mission to transform the legal landscape by connecting individuals with top-tier legal professionals through a tech-driven, transparent platform. Focused on business and litigation matters, the client blends innovation with exceptional customer support to improve legal outcomes and experiences. As the company expands its services and intake operations, they are building a dynamic team to scale their impact.
Position Overview
The client is seeking a Legal Client Support Specialist to join their growing team. This vital role will bridge the gap between clients seeking legal support and attorneys within the vetted network. You’ll play a key role in delivering outstanding service, driving user success, optimizing operational workflows, and contributing to strategic growth. The ideal candidate will be able to close leads from the consumer to the attorney and provide strong customer support. This position offers strong potential to evolve into a leadership role within the client and network success team.
Key Responsibilities
Legal Relationship Management
- Consumer Success: Oversee the client journey from intake to case resolution, ensuring users receive exceptional guidance and support.
- Attorney Success: Act as the primary liaison for attorney members—managing onboarding, platform proficiency, profile optimization, and overall relationship quality to drive retention and satisfaction.
Strategic Contribution
- Create and refine strategies to boost consumer and attorney engagement.
- Serve as an internal advocate by relaying feedback to cross-functional teams (Product, Tech, Marketing).
- Contribute to the health and balance of the marketplace ecosystem.
Leadership Development
- Exhibit leadership potential by supporting and mentoring future team members.
- Help develop standard operating procedures and training materials as the department scales.
Lead Closing (Sales)
- Be able to close the lead from the consumer to the attorney match and ensure that the case is moved forward to be completed.
- Be the concierge that connects and refers the consumer to the correct attorney for their needs, with the ability to close the lead.
Qualifications
- At least 3 years of legal intake/assisting experience in a law firm setting, with strong screening expertise across legal domains, and the ability to close leads.
- Proven success in client success, account management, or operations roles.
- Strong interpersonal and communication skills to engage with both clients and legal professionals.
- Strategic thinker with problem-solving acumen and operational insight.
- High comfort with tech platforms, especially CRMs (Zoho preferred) and MS Office.
- Detail-oriented, organized, and proactive with a client-focused mindset.
- Associate’s or Bachelor’s degree (or equivalent professional experience).
- Leadership potential with a desire for future supervisory responsibilities.
- Must be located in or near Birmingham, AL (training hub); future hybrid opportunities available, with potential expansion to Atlanta.
Compensation & Benefits
- Hourly Rate: $23.00–$27.00+, based on experience
- Additional Earnings: Performance-based bonuses available
- Annual Potential: Total compensation can exceed $55,000+ annually based on performance
- Work Model: In-person training followed by a hybrid structure once ramped up
Birmingham (South), AL
3348
200 Cahaba Park Circle
Suite 130
Birmingham, AL 35242
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