Located in BIRMINGHAM, AL
Pay: $17/hr
Job Full Description
CLIENT DESCRIPTION:
digital printing company dedicated to the Architectural, Construction, and Graphic Design community. Specializing in reprographic production along with our large and small format graphics capabilities; we offer a printing solution for everyone with quality as our focus.
GENERAL JOB DESCRIPTION:
To produce a quality product, using accuracy and efficiency standards that fulfills the need of the client while supporting the company’s mission as well as department goals.
MAJOR DUTIES AND RESPONSIBILITIES:
To provide outstanding customer service and assistance to customers both in person and over the phone in a fast-paced environment. Should have a great personality and excellent phone skills and should be knowledgeable in all areas of the business in order to effectively and efficiently assist our clients with our various services and digital printing solutions. Provide accurate and timely quotes to customers when requested.
• Ability to answer a high volume of calls and/or emails daily
• Follows processing procedures and customer requests
• Effectively communicates with others
• Operates software/s to maximize efficiency and productivity
• Quotes accurately and timely
• Maintains adequate software requirements, i.e. compacting of email, updates
• Supports other team members
• Follows the ALGX handbook guidelines
• Multitasking and organizational skills
MINOR DUTIES AND RESPONSIBILITIES
Keep area/workstations clean and organized
Cross-train to support other production areas
Eval Hire
$17/hr
M-F, 8am-5pm,
Lakeview District Downtown Bham
HERE'S WHAT MAKES YOU A GREAT FIT
High school diploma or GED certificate
Associate degree or bachelor's degree preferred
1-2 years of Call Center Customer Service required
Experience with MS Suites
Computer proficiency
Organizational and time management skills
Analytical and problem-solving skills
Calm and professional appearance
Attentiveness and patience
Verbal and written communication skills to interact clearly with customers, vendors, and other employees
Organization skills to keep accurate records and find important information quickly
Time management skills to prioritize and complete a wide variety of tasks throughout the day
Patience and listening skills to respond appropriately and interact positively with upset customers
Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
Customer Service Oriented
Friendliness
Politeness
Motivation
Self Direction
Resilience
Work Ethic
Birmingham (South), AL
3348
200 Cahaba Park Circle
Suite 130
Birmingham, AL 35242
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