Job Details

Claims Support Specialist January 12, 2026

OS644

Located in Phoenix, AZ

Job Full Description

Overview
We are seeking a detail-oriented and driven Behavioral Health Claims Specialist / Medical Biller to join our team. This role supports the day-to-day operations of the claims department by gathering information, processing high-volume behavioral health and psychiatric healthcare claims, and ensuring accurate and timely reimbursement. The ideal candidate is highly skilled in Medicaid AHCCCS Plans, thrives in a fast-paced environment, and is passionate about maximizing collections while maintaining compliance and accuracy.

What You’ll Do

  • Verify insurance eligibility for behavioral health services.
  • Scrub, batch, and file claims for accuracy, completeness, and compliance.
  • Reconcile electronic 837 transactions, payment files, and ensure claims are worked through to completion. 
  • Troubleshoot denied or delayed claims with payers; analyze, research, and resubmit as needed.
  • Post payments and reconcile accounts to ensure accuracy.
  • Regularly correspond with insurance companies regarding outstanding or denied claims.
  • Maintain strict confidentiality of all claims and participant information.
  • Collaborate with internal teams to ensure proper documentation, coding, and billing practices.
  • Work toward and consistently achieve monthly collection goals. 

Requirements

  • High School Diploma or equivalent required; Associate’s degree in Medical Billing & Coding, CPC certification, or equivalent experience strongly preferred. 
  • Minimum of 1–2 years’ experience in a healthcare claims or billing setting, with behavioral health experience preferred. 
  • Proven experience with Medicaid AHCCCS Plans and high-volume claims processing. 
  • Proficiency in Microsoft Excel (assessment required). 
  • Experience with EHR and computerized billing functions; Credible Billing Software experience a plus. 
  • Familiarity with electronic billing systems (837 transactions) and payment reconciliation. 
  • Valid Driver’s License and acceptable three-year Motor Vehicle Record. 
  • Valid Fingerprint Clearance Card or ability to obtain within 90 days of hire.
  • Not ideal for candidates with primarily manual entry billing backgrounds.

What We’re Looking For

  • Strong problem-solving skills and persistence in pursuing payment.
  • Highly organized with excellent attention to detail.
  • Effective communicator with both internal staff and insurance representatives.
  • Ability to work independently while thriving in a high-volume, fast-paced environment.
  • Passion for getting payments collected and driving results.
Our Perks:
  • Exceptionally generous PTO (3.5 weeks off your first year and rising in subsequent years)
  • 14 paid holidays
  • 403(b) with company match
  • Medical/Dental/Vision insurance
  • Voluntary short and long term disability insurance
  • Life insurance
  • Employee assistance program
  • Voluntary insurance for critical illness, accident and hospitalization
  • Pet insurance

#2107

Peoria, AZ
2107
8345 West Thunderbird Road
Suite B-107
Peoria, AZ 85381

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