Delivery Manager
Location: Texarkana, AR
Schedule: Tuesday - Saturday, 8:00 AM - 5:00 PM
Pay: $20.00 - $25.00 per hour (based on experience)
Benefits: Full Benefits Package
Position Summary
We are seeking a dependable and motivated Delivery Manager to lead our delivery operations team in Texarkana, AR. This position is responsible for managing a team of approximately 14-16 drivers and driver helpers, ensuring safe and efficient deliveries, maintaining exceptional customer service standards, and supporting day-to-day operational success.
This is a working manager role within a small department. The successful candidate must be willing and able to assist with deliveries by performing driver or driver helper duties when business needs require.
Key Responsibilities
Team Leadership & Performance Management
- Directly oversee and lead a team of approximately 14-16 drivers and driver helpers.
- Set clear expectations for all drivers and driver helpers regarding safety, performance, attendance, and compliance with company policies and procedures.
- Monitor driver team performance and provide coaching, training, performance feedback, and corrective action documentation when necessary.
- Foster a positive, team-oriented work environment focused on accountability and customer satisfaction.
Delivery Operations
- Work closely with drivers to ensure the accuracy, quality, and readiness of products being delivered to customers.
- Quickly and effectively resolve delivery issues, identify root causes, and implement appropriate corrective actions.
- Ensure all delivery activities are completed safely, efficiently, and in accordance with company standards.
Communication & Customer Service
- Maintain timely and effective communication with delivery personnel, store staff, distribution center personnel, and customers.
- Deliver exceptional customer service by addressing concerns professionally and ensuring positive customer experiences.
- Identify opportunities to improve both the guest experience and operational efficiency.
Fleet & Equipment Management
- Determine the necessary inventory of tools, equipment, and parts required for each delivery truck.
- Ensure delivery vehicles are properly stocked and equipped to support daily operations.
- Oversee the return of Demountable Boxes to the Distribution Center, ensuring compliance with cargo securement requirements and quality standards.
Working Manager Responsibilities
- Support daily delivery operations as needed by performing the duties of a Driver or Driver Helper.
- Assist with route coverage, staffing shortages, and peak workload periods.
- Lead by example through active participation in operational activities.
Qualifications
Required
- Experience driving 26-foot box trucks.
- Previous experience supervising, leading, or managing employees.
- Ability to effectively manage and develop a team of 14-16 associates.
- Valid driver's license and acceptable driving record.
- Strong communication, organizational, and problem-solving skills.
- Ability to coach, motivate, and hold team members accountable.
- Strong customer service orientation.
Preferred
- Experience in delivery, transportation, logistics, warehouse, retail operations, or a related field.
- Experience with delivery routing, fleet operations, and performance management.
Physical Requirements
- Ability to lift, push, pull, and move merchandise as required.
- Ability to enter and exit delivery vehicles multiple times per day.
- Ability to stand, walk, bend, and perform physical tasks for extended periods.
- Ability to work in various weather conditions while supporting delivery operations.
- Ability to safely operate a 26-foot box truck when required.
Benefits
- Competitive hourly pay of $20.00 - $25.00 per hour
- Full Benefits Package
- Health, Dental, and Vision Insurance
- Paid Time Off
- Retirement Savings Plan
- Opportunities for growth and advancement
Apply Today
If you are a hands-on leader with delivery management experience, a proven ability to lead teams, and experience operating 26-foot box trucks, we encourage you to apply for our Delivery Manager position in Texarkana, AR