Located in Chula Vista, CA
Pay: $20 - $22.96
Job Full Description
Job Title: Schedule Coordinator
Position Summary
We are seeking a highly organized and customer-focused Schedule Coordinator / Administrative Coordinator to support daily operations within a growing company serving residential and commercial clients. This role is responsible for coordinating appointments, installations, deliveries, and service requests while providing exceptional customer service and administrative support.
Essential Responsibilities:
Scheduling & Coordination
- Schedule and coordinate customer appointments, consultations, site visits, deliveries, installations, and service calls.
- Manage and maintain calendars for field technicians, installers, and project personnel.
- Confirm appointments and provide customers with timely updates regarding schedules and project timelines.
- Coordinate with internal departments to ensure materials, personnel, and resources are available for scheduled work.
- Resolve scheduling conflicts and adjust timelines as needed.
- Monitor job progress and communicate status updates to customers and team members.
Administrative Support
- Answer incoming phone calls, emails, and customer inquiries in a professional and courteous manner.
- Create, maintain, and update customer records, work orders, and project documentation.
- Enter and manage data within company databases and software systems.
- Prepare reports, spreadsheets, correspondence, and other administrative documents.
- Maintain organized electronic and physical filing systems.
- Assist management with various administrative and operational projects.
Customer Service
- Serve as a primary point of contact for customers throughout the lifecycle of their project.
- Provide updates regarding orders, deliveries, installations, and service requests.
- Address customer concerns professionally and escalate issues when appropriate.
- Ensure a positive customer experience through clear communication, responsiveness, and follow-through.
Operations Support
- Coordinate with warehouse, purchasing, and field teams to ensure project readiness.
- Track project milestones and maintain accurate scheduling records.
- Support workflow efficiency by monitoring pending jobs, completed projects, and upcoming appointments.
- Assist with special projects and process improvement initiatives as assigned.
Qualifications:
Required
- High school diploma or equivalent.
- Minimum of 2 years of experience in scheduling, administration, customer service, project coordination, or office support.
- Strong organizational and multitasking skills.
- Excellent written and verbal communication abilities.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to prioritize competing demands in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
Preferred
- Experience in construction, home improvement, manufacturing, distribution, logistics, or related industries.
- Experience using scheduling, CRM, ERP, or project management software.
- Bilingual in English and Spanish.
Knowledge, Skills & Abilities
- Strong customer service and relationship-building skills.
- Ability to effectively communicate with customers, vendors, field personnel, and management.
- Excellent time-management and organizational abilities.
- Ability to manage multiple schedules and deadlines simultaneously.
- Professional phone etiquette and interpersonal skills.
- Strong sense of accountability and follow-through.
- Ability to maintain confidentiality and handle sensitive information.
Physical Requirements
- Prolonged periods of sitting and working on a computer.
- Ability to communicate effectively by phone, email, and in person.
- Occasional lifting of office materials up to 20 pounds.
Compensation & Benefits
Pay Range: $20.00 - $23.00 per hour, depending on experience.
Ideal Candidate
The successful candidate is a dependable, service-oriented professional who thrives in a collaborative environment, enjoys interacting with customers, and can effectively coordinate multiple moving parts to ensure projects are completed on time and to a high standard.
Chula Vista, CA
2903
730 H Street
Suite 3
Chula Vista, CA 91910
Apply Now Email Us