OS299
Located in Hawthorne, CA
Pay: $24/Hr
Job Full Description
Customer Onboarding Specialist
Express Employment LAX is looking for a Customer Onboarding Specialist for a printing company in the city of Hawthorne. The Customer Onboarding Specialist thrives on creating smooth, personalized onboarding experiences. In this role, you’ll be the go-to guide for new customers—helping them understand how to order, what to expect, and how to get the most out of our platform and products.
For consideration, please submit an online application at expresspros.com/laxca or email your resume with the job title at jobs.laxca@expresspros.com.
Hours: M-F 8A-5P
Pay Rate: $24 Per Hour
What You’ll Do as a Customer Onboarding Specialist:
Own the New Customer Journey:
- Be the go-to guide for new Priority and Core customers as they place their first 5 orders
- Ensure a seamless handoff from Sales and coordinate all the way through Production and Delivery
- Use a milestone-based onboarding model to track and support customer progress
- Spot issues early and jump in to keep orders—and relationships—on track
Educate, Empower, and Excite:
- Host engaging onboarding sessions via phone or video, tailored to each customer’s needs
- Teach the ins and outs of our ordering process, artwork file setup, and product specifications
- Train customers on our digital wholesale ordering platform and customer portal
- Conduct product education sessions across multiple product lines
Build Tools That Make It Easy:
- Create customized order guides and onboarding materials for different customer segments
- Collaborate with creatives to build quick-start guides, video tutorials, and FAQs
- Keep resources up to date, easy to follow, and ready to wow
Requirements for Customer Onboarding Specialist:
- 2-4 years of customer success, onboarding, or account management experience
- Experience in B2B environments, preferably in manufacturing, printing, or garment decoration industries
- Strong project management skills with ability to manage multiple customer onboarding processes simultaneously
- Excellent verbal and written communication skills with ability to explain technical processes clearly
- Comfortable with digital tools including video conferencing, screen sharing, and customer portal platforms
- Basic understanding of graphic design file formats and printing processes (or willingness to learn quickly)
Apply online at expresspros.com/laxca or call 310.414.3100.
We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with state and local laws including the City of Los Angeles Fair Chance Initiative Hiring Ordinance.
LAX, CA
2837
13658 Hawthorne Boulevard
Suite 103
Hawthorne, CA 90250
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