OS013
Located in Hawthorne, CA
Pay: 18.00-20.00 DOE
Job Full Description
Express Employment Professionals LAX is currently seeking candidates for a Customer Service Phone Support Representative opportunity in Hawthorne, CA. To be considered for the position described below, please submit your online application by visiting www.expresspros.com/laxca or call 310-414-3100.
Customer Service Phone Support Representative
Location: Hawthorne, CA Schedule: Monday – Friday | 6:00 AM – 2:30 PM (No flexibility) Type: Temporary Assignment (3–6 months)
Pay : $18.00 - $20.00 Hr DOE
Position Summary:
Express Employment Professionals is seeking a Customer Service Phone Support Representative to serve as the first point of contact for all inbound customer phone inquiries. This role is essential in providing quick, accurate, and friendly service while efficiently routing calls and handling common customer issues.
This is an in-office position located in Hawthorne, CA and requires availability for an early morning start time (6:00 AM). The position is strictly temporary with no opportunity for extension or permanent placement.
Responsibilities:
· Answer all inbound customer calls promptly and professionally
· Triage calls and route to the appropriate team or department
· Provide immediate assistance for routine inquiries (e.g., order status, product recommendations, transfer types)
· Accurately document all customer interactions in Front App and HubSpot
· Resolve basic issues on first contact whenever possible
· Follow through on customer requests and ensure timely resolution
· Collaborate with internal teams to support customer needs
· Uphold a customer-first attitude in every interaction
Minimum Requirements:
· High school diploma or equivalent
· Prior experience in customer service, preferably in a call center or phone support environment
· Strong verbal communication skills and professional phone etiquette
LAX, CA
2837
13658 Hawthorne Boulevard
Suite 103
Hawthorne, CA 90250
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